The Simple Truths of Service by Ken Blanchard and Barbara Glanz

Hardcover gift book: 80 pages, 6.75″ square
By Ken Blanchard and Barbara Glanz

Watch a short video about “Johnny the Bagger”:

• Discover why truly extraordinary customer service comes from the heart.
• Learn the keys to delivering exceptional customer service.
• Empower and inspire employees to put their personal signature on the job and create great customer service.

The Simple Truths of Service will motivate your employees to take personal responsibility for creating positive, memorable experiences for customers. The keys outlined in this book will help generate customer loyalty, improve employee retention, and strengthen team morale.

This inspirational story is about a young bagger with Down syndrome who delivered unmatched customer service—it came from his heart. By putting his personal signature on the job, Johnny changed the grocery store’s culture—and the bottom line. Johnny’s lesson inspired a customer service movement that has spread like wildfire. Since its release, more than 10 million people have watched and been touched by the DVD inspired by this book. In addition, best-selling author Ken Blanchard shares his insight and ten inspirational stories about customer service.

This book is excellent for any business or organization wanting to reshape its culture around serving the customer. The book was created by award-winning designer Michael McMillan and has quickly become a customer-service classic. This book makes a great gift and will create “customer enthusiasm” throughout your organization.